Privacy Policy

1. Data Controller Information

The data controller responsible for your personal data is:

2. Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number)
• Company information (company name, position)
• Communication preferences
• Messages and enquiries sent through our contact forms
• Service requirements and business needs

Information Collected Automatically

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent on our website
• Referring website information
• Device information and screen resolution

3. How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and legal obligations:

Service Provision

• Responding to your enquiries and providing customer support
• Delivering our fraud prevention consulting services
• Processing and fulfilling service requests
• Communicating about our services and your account

Business Operations

• Improving our website functionality and user experience
• Analysing website usage patterns and performance
• Conducting business analysis and market research
• Maintaining security and preventing fraud

Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Protecting our legal rights and interests

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Website hosting and maintenance providers
• Email communication services
• Analytics and marketing platforms
• Payment processing services

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect our rights, property, or safety.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specifically:

• Contact enquiries: 3 years from last contact
• Client service data: 7 years after service completion for legal compliance
• Website analytics data: 26 months maximum
• Marketing communications: Until you unsubscribe or withdraw consent

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected] or +43 7242915933. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices
• Secure data storage and backup procedures

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

10. Contact Information

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

11. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable law. In Austria, you can contact:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: Where you have given clear consent for specific processing activities
• Contract Performance: Where processing is necessary for performing our services
• Legal Obligation: Where processing is required to comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests, balanced against your rights and freedoms